Coffee Parts

Your visit and use of www.coffeeparts.com and www.coffeeparts.com.au is governed by the policies, terms, and conditions set forth below. By using this "Website" or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by the terms and conditions set forth by Coffee Parts.

Copyright 2009 Coffee Parts - All rights reserved.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, and the compilation of this content are the property of Coffee Parts or its content suppliers and protected by international copyright laws. All software used on this website is the property of Coffee Parts or its software suppliers and protected by international copyright laws. The content and software on this site may be used as a shopping resource only. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. Coffee Parts will not be liable for any personal injury, physical injury, and damage caused by the product sold via its website. For safety handling and operation on the product, please consult instruction manual that comes along or contact manufacturer directly. Any recall on product by manufacturer will not be handled through Coffee Parts. Buyers should contact the manufacturer directly for any related questions or inquiries. All other trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Coffee Parts and these companies.

Amendments:

All contents of this "Site" may be changed by "Coffee Parts" without prior notice. It is you, as a user, to periodically return to our site and receive the newest updates of the terms and conditions for amendments. Any amendments of terms and conditions will be taken in effect immediately. Your continued usage of www.coffeeparts.com and www.coffeeparts.com.au following any changes will constitute agreement to such amendments.

Pricing:

There are many factors that are out of our control. Due to these reasons, prices are subject to change without prior notice. Despite our constant effort to provide our visitors and buyers the most updated information, there will be inevitable a chance that our items may be priced at a different pricing level. In the event a product is advertised with incorrect information such as but not limited to incorrect prices, incorrect functionality promoted, incorrect pictures shown, typographical error, photographical error, technical error or error in pricing information received from our suppliers, Coffee Parts shall have the right to refuse or cancel any orders placed for such products.

Ordering:

Due to extremely quick turnovers of our orders, Coffee Parts may at times have to restrict the number of certain items that you intended to or have already purchased. When certain items are limited in stocks, Coffee Parts reserves its rights to limit your purchase quantities to a lower amount. During times that you have ordered more quantity than we can supply, we will communicate with you and provide you different options available at that time. We promise you, the customers, that we give our continued commitment to fulfil your order request. However, in all circumstances, Coffee Parts reserves its rights to refuse any order. Reason(s) of such refusal will be communicated to you.

Payments:

There are four main methods of payment accepted by Coffee Parts:

- Credit Card (Visa and Master header-cards Only)
- Cheque or Money Order
- Direct Deposit / Bank Transfer
Account Name: Coffee Parts Pty Ltd
BSB: 06 2235
Account: 1024 3430

Shipping / Delivery:

Our products are delivered via: Registered Post (E-Parcel), Express Post (E-Parcel Express) or by Courier. An email with the consignment tracking number is sent at the end of the business day, if applicable. Shipping duration is generally the next working day (from when payment has been received by Coffee Parts) depending on the location of the customer. In the event that our couriers return the goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of redelivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted from any refund amount given.

How is my order delivered?

All parcels are picked up from the Coffee Parts warehouse by either Australia Post for orders under 20kgs, or couriers for orders above, every business day. All parcels are sent by either Registered Post (E-Parcel), Express Post (E-Parcel Express), International Registered Post or International Express Post, and all parcels have tracking numbers whcih are emailed to you at the end of the day. If you have not received your parcel within the specified time frame and believe that it could be lost or delayed, you may call the Coffee Parts warehouse on 02 9666 6114, from Monday to Friday, 9am - 5pm or you can email info@coffeeparts.com for more information.

How much is postage and handling if my order is being sent within Australia?

Postage and Handling for orders being sent within Australia is a flat rate fee of $10.00 for all orders under 3kgs. Order above this weight may incur further charges.

How much is postage and handling if my order is being sent overseas?

Please call the Coffee Parts warehouse on +61 2 9666 6114, from Monday to Friday, 9am - 5pm or you can email info@coffeeparts.com for an estimate of freight charges.

Which countries does Coffee Parts deliver to?

International orders are common. Coffee Parts can deliver to all countries across the globe.

Returns Policy:

Machines, Electrical Items, Books and DVD's will not be accepted for return or exchange. All other items will incur a 20% restocking fee. Shipping charges are not refundable. Returns must be approved by Coffee Parts and goods must be returned within seven days of receipt with the original invoice. After seven days, goods received back at Coffee Parts may be denied refund and/or given in store credit only. Damaged or incorrect orders must be reported within seven days of receipt. Lost packages and shipping claims must be reported by you to both Coffee Parts and to the freight carrier used.

Warranty:

All spare parts and accessories have a 7 days return policy, unless stated otherwise. Machines purchases cannot be returned and generally carry a 12 months back-to-base manufacturer's warranty. In the unlikely event of a faulty product, please email us at info@coffeeparts.com for further instructions. Customers are responsible for any shipping costs involved in returning the product to us. All products need to be returned in original packaging, and good care is to be taken when packaging to ensure no damage occurs in transit. Coffee Parts has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation. The terms of our warranty are as follows:

- A. 7 days return policy
- B. Returns must be communicated with Coffee Parts staff prior to sending
- C. Original invoice to accompany return


The following are not covered by warranty (however they are tested prior to dispatch):

- A. Elements
- B. Control / Autofill Boxes
- C. Vibrating Pumps

This warranty shall not apply to wear and tear or damage incurred during transport. At the time of return, pack equipment carefully against shock, insure parcel, enclosed original invoice and describe defects. This warranty excludes any liabilities which are not expressed above, such as forwarding expenses or travel.

Product Return Address:

By mail: P.O. Box 2047 DC, Rockdale, NSW 2216 Australia
In person: 14/75 Corish Circle, Pagewood, NSW 2035 Australia

Privacy Policy:

Coffee Parts is committed to supporting the national Privacy Principles which set clear standards for the collection, use, storage and access of personal information which is obtained as part of business operations and is protected by a secure server and encryption. To process your order we require certain information from you, e.g. your address. If you do not provide us with this information we will not be able to supply the products or services you have required. Information you supply to Coffee Parts will only be used to provide you with the products and services you have requested and, unless you advise us otherwise, we may also send you our annual catalogue and special offers. If at any time in the future you wish to remove your name from our customer list you need only to ask. As required by the Privacy Act you may also check and correct the accuracy of personal details at any time. Coffee Parts is not involved in the selling, trading or alternative unauthorized use of personal information. We will not, on any circumstances pass on personal details to other organizations, unless required by law.